Commercial – MetaFacts TUP Client Portal

September 20, 2024November 1, 2024

American employees and AI-assisted use cases – an emerging yet complicated work relationship

The workforce is one of the primary target markets for generative AI. From knowledge workers to front-line workers, employees of all roles have evaluated and implemented AI for various use cases. Many employers have been the driving force behind the commercial adoption of AI as they hope for productivity gains. Many employees are early adopters and find personal applications they enjoy, shaping their experience and expectations. However, broad market adoption has continued to encounter challenges. Employees and employers alike express concerns about their privacy, disappointment in what they’ve seen so far, and apprehension about getting too many wrong answers.

Approach

This TUPdate is based on the attitudes of 3,422 online employees in the US, selected and weighted to represent the online population. As part of the TUP/Technology User Profile 2024 wave, MetaFacts included questions about employees’ attitudes and expectations of generative AI tools. The survey measured attitudes around the benefits active AI users are enjoying, hopes for the future, privacy concerns, usefulness, and hardware limits. We defined active AI use as a combination of regular activities involving AI tools, specific services like ChatGPT and Copilot, or a Copilot+ PC. Among more than 80 regular use cases across all devices – smartphones, computers, or tablets – we reviewed various work-related activities, spanning communication, collaboration, creation, productivity, and others.

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Usage guidelines: This document may be freely shared within and outside your organization in its entirety and unaltered. It may not be used with a generative AI system without separate licensing and express written permission. To share or quote excerpts, please contact MetaFacts.

March 16, 2024June 11, 2024

Remote workers continue paying own phone bills

Smartphones have become a workhorse for many workers, facilitating their ability to work remotely. However, the share of employers who help pay the phone bills is nominal. In 2020, employers paid for a higher share of workers, and that share has declined since then.

This MetaFAQs reports on the percentage of workers who have their phone service charges paid for or reimbursed by their employers, split by country. Report [TUP_doc_2024_0316_empt] in TUP Lenses: Mobile Phones; Work/Life Balance

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March 14, 2024June 11, 2024

Online workforces continue to decline

The labor market status is a major macroeconomic factor in understanding and measuring market demand. Technology products such as computers and smartphones are susceptible to these economic shifts. Fewer workers mean fewer duplicated resources, such as workers using a home-owned computer as well as one that is provided by their employer. Also, a smaller workforce can mean slower economic growth overall, to the extent that there is less earned income in the economy. The advent of gig workers in some countries, many of whom identify as self-employed, has also expanded the labor pool to some extent.

This MetaFAQs reports on the percentage of online adults who are employed full-time, part-time, or self-employed by country. Report [TUP_doc_2024_0314_empt] in TUP Lenses: User Profile; Households

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February 28, 2024April 24, 2024

Computer penetration rates drop, but less so among older adults in many countries

Computer usage has declined among adults across many countries as an increasing number rely on their smartphones for activities from shopping to checking email. To the extent active computer penetration rates have been sustained, they have been supported mostly by older adults in Germany, Japan, and the US. In the UK and China, the age gap is less pronounced.

This MetaFAQs reports on the percentage of online adults who actively use a home computer, employer-provided computer, or any other computer such as one owned by a cybercafé, school, or library. The results are split by country and age category. Report [TUP_doc_2024_0228_agpt] in TUP Lenses: Devices; PCs; User Profile

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February 14, 2024April 24, 2024

Work PCs still trail home PCs even as home PC usage drops

Many more workers use a home PC than a work PC, although the trend in some countries is that some medium-sized and larger employers are providing computers. Even as home PC usage continues its decline, employed home computer users still far outnumber work PC employees.

This MetaFAQs reports on the percentage of US, German, UK, Japanese, and Chinese workers who use a home PC and an employer PC, split by employer size. Report [TUP_doc_2024_0214_hwpt] in TUP Lenses: PCs; Work/Life Balance; User Profile

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February 11, 2024April 24, 2024

Slow declines in remote working among medium and large employers

Since 2021, the share of remote workers among medium-sized and large employers in the US, Germany, the UK, and Japan has declined. The trends among smaller employers have been less clear since remote working rates among smaller employers increased in the UK and hardly budged in the US.

This MetaFAQs reports on the percentage of online workers who work from home always or occasionally, split by employer size and country. Report [TUP_doc_2024_0211_nwft] in TUP Lenses: User Profile; Work/Life Balance

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February 7, 2024March 11, 2024

Remote workers pay their own phone bills

Most remote workers cover their smartphone costs, even for work use. That is true regardless of whether they use their smartphones for work-related activities. For a fraction of workers whose fees are curtailed by the employer, workers in the UK have the highest share of being supported for their 2nd smartphone, with workers in Germany being a close second. Workers in Japan have the highest share of reimbursement for their primary smartphone. This compares to the related finding that home computers used for work are also primarily paid for by the worker, not the employer.

This MetaFAQs reports on the percentage of online workers– full-time, part-time, or self-employed– who have their 1st, 2nd, and 3rd smartphone’s fees paid for or reimbursed by their employer, for the US, Germany, UK, Japan, and China. Report [TUP_doc_2024_0207_empc] in TUP Lenses: Mobile Phones; Work/Life Balance

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February 6, 2024March 19, 2024

American printing trends affected by employment, generation, education

As a chilling trend for the printer industry, one of the fastest growing segments among Americans is the growing percentage of those who do not use a printer at home, at their workplace, in a school or library, or anywhere else. Furthermore, Gen Z adults, often considered a forerunner of market adoption, stand out for their disadoption.

This MetaFAQs reports on the percentages of Americans based on their active printer and home printer usage in two mutually exclusive ways: those using any printer or no printer and those using a home printer or not using a home printer. We have split the results by generation – Gen Z, millennial, Gen X, Boomer, and Silent/Greatest – from 2010 through 2023. Report [TUP_doc_2024_0206_otpr] in TUP Lenses: Printers; User Profile

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February 5, 2024March 11, 2024

Workers are just over half of all online adults, except in China

Between one-half and six-tenths of online adults in the US, Germany, UK, and Japan are working. Among China’s higher-educated elites, the working rate among online adults is higher. In other words, the US has the broadest use of connected technology beyond working adults.
This broad measure focuses on online adults of any age who are gainfully employed, which contrasts with labor force measures. Governmental measures of the active labor force are generally limited to specific age ranges such as ages 16 to 64 and only includes persons reporting that they are actively looking for work.

This MetaFAQs reports on the percentage of online adults currently working full-time, part-time, or self-employed.
Report [TUP_doc_2024_0205_empl] in TUP Lenses: User Profile; Households

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February 4, 2024September 25, 2024

Most digital work collaboration progress is supported by Gen Z and Millennials

The practice of working across the web using collaborative platforms such as Google Docs has remained largely unchanged since 2018. Among millennials in China and the US, the activity has even decreased. Gen Z adults across most countries surveyed have the highest or second-highest penetration rates.

This MetaFAQs reports on the percentage of online adults who regularly collaborate on work files in the US, Germany, the UK, Japan, and China split by age generation. Report [TUP_doc_2024_0204_colt] in TUP Lenses: User Profile; Activities; Work/Life Balance

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