Tag: Group discussion

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Communication TUP Lens Highlights

During the pandemic, employees suddenly working from home accelerated their use of videoconferencing, home computers, and other connected devices. Similarly, those not employed outside the home sought ways to stay connected with others or help their students continue their education. Communication activities ranging from videoconferencing to video calls, email, group chats, and text messaging are at the heart of these connections. Market adoption has not been assured nor evenly distributed, as only some segments adopted behaviors they continued. Meanwhile, other segments dallied with new communication methods and then returned to their old ways.
This TUP Highlights report includes the following sections: communication activities by device type, communication activities among those working from home, devices used for work-related communication, and top communication activities.

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Devices used for work group chats

Work-related group chats/discussions such as with Slack or Microsoft Teams have grown to become part of many employees’ lives. Nearly half of American and one-third of Japanese employees use one of these collaborative communication platforms. This MetaFAQs reports on the number of employees regularly using their connected devices for work-related group chats/discussions, detailing each device type used – smartphone, home PC, work PC, or tablet – by the size of their employer: <20 employees, 20-499 employees, or 500+ employees.

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Communication activities by age group

Among the many ways people use their connected devices, communication remains central to most users’ activities. Communication became more important than ever as employees working from home sought to collaborate and meet during the pandemic. Simultaneously, people not employed outside the home reached out for connections and information. From video calls to group meetings such as using Zoom or Microsoft Teams, many users shifted their communication patterns and adopted new tools. This MetaFAQs report details the market penetration of regular use of many types of communication tools across the US, UK, Germany, and Japan, each split by age group.

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Communication distinctive for remote workers [TUPdate]

Working from home requires more communication than ever, both a broad range of devices (smartphones, computers, tablets), and types (calls, messages, meetings with and without video). Employees working from home use computers for different communication activities than they do with smartphones. This TUPdate compares a detailed list of communication activities among those working from home and those not working from home, and also identifies which devices – PCs, smartphones, or others – are used the most for communication by work from home status.

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Communication platforms – fast, now, or visible? [TUPdate]

Has the increased demand for synchronous, high-bandwidth activities—like video meetings—affected device use? Are people choosing one device over another for such activities? This TUPdate reports on synchronous and asynchronous communication levels by country alongside device type (smartphone, home PC, or tablet), activity type (phone/video calls, text message, email, and web-based group meetings), and age group. This TUPdate considers online adults in the US, UK, Germany, and Japan from TUP/Technology User Profile 2020, which is TUP’s 38th annual.

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Meetings are dead. Long live meetings! Are we digitally transformed yet? [TUPdate]

Dan Ness, Principal Analyst, MetaFacts, December 18, 2020

During the pandemic and with many employees working from home, much of communicating with coworkers and managers has shifted online. Employees have many options and are using most of them.

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