Refurbished – MetaFacts TUP Client Portal

December 29, 2024January 31, 2025

Gen Z gets the used/refurbished work PCs

Background:

Economic pressures on employers have encouraged many to carefully manage the computers they provide to employees. This includes some employees being provided used or refurbished computers.

Approach:

MetaFacts surveyed 81,608 online adults in the US, Germany, UK, and Japan from 2018 through 2024 as part of its annual TUP/Technology User Profile study. Within the survey, as part of detailing the multiple devices that respondents regularly use – smartphones, computers, tablets, and game consoles – we have them report on whether the employer-provided computers they use were obtained new or used/refurbished.

This MetaFAQs reports on the percentage of adults who actively use a used or refurbished work computer and details the trend from 2018 to 2024 by country and age generation.

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Usage guidelines: This document may be freely shared within and outside your organization in its entirety and unaltered. It may not be used with a generative AI system without separate licensing and express written permission. To share or quote excerpts, please contact MetaFacts.

December 19, 2024December 30, 2024

Which generations and countries actively use used or refurbished smartphones at the highest rates?

Background: Despite a continuous stream of new smartphones, used and refurbished smartphones continue to be actively used. With continued economic pressures in many countries, smartphone users, like users of other technology products, have sought to find ways to extend their technology spending.

Approach: MetaFacts surveyed 81,608 online adults in the US, Germany, UK, and Japan from 2018 through 2024 as part of its annual TUP/Technology User Profile study. Within the survey, as part of detailing the multiple devices that respondents regularly use – smartphones, computers, tablets, and game consoles – we have them report on whether the smartphone they actively use was acquired new or used/refurbished.

This MetaFAQs reports on the percentage of smartphone users who use a used or refurbished smartphone and details the trend from 2019 to 2024 by country and age generation.

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March 12, 2024May 13, 2024

Growing use of refurbished tech varies by country and age generation

The active use of used or refurbished technology is a growing practice among most countries surveyed. However, there are generational trends that differ from one country to another. In the US, later generations (Gen Z) have higher rates of using used or refurbished home computers or smartphones. In contrast, in the UK and Japan, different age generations have higher usage rates of used or refurbished home computers or smartphones.

This MetaFAQs reports on the percentage of smartphone users who use a used or refurbished smartphone, the percentage of home computer users who use a used or refurbished computer, and details the trend from 2019 to 2023 by country and age generation. Report [TUP_doc_2024_0312_reft] in TUP Lenses: Devices; PCs; Mobile Phones; User Profile; Game Consoles, Gaming PCs, and Game-Playing

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February 3, 2024February 5, 2024

Younger adults turn to used or refurbished tech

Younger adults are more likely to be sporting a used or refurbished device than older adults. This is especially true in the US, Germany, and the UK. Some of this practice is due to current socioeconomic challenges among younger adults.
This MetaFAQ reports on the percentage primary devices that are used or refurbished, including a smartphone, feature phone, computer, tablet, or game console. Report [TUP_doc_2024_0203_refu] in TUP Lenses: Devices; PCs; Mobile Phones; User Profile; Game Consoles, Gaming PCs, and Game-Playing

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February 1, 2024February 2, 2024

Gen Z print with a little help from their friends

There are times when Gen Z Americans need to get something printed. They will find a way, even if they are economically challenged or so digital-first that having a printer is not top of mind. As compared to earlier generations, a much higher share of this generation relies on others for their printing. Many are the recipient of a home printer as a gift. When other Gen Z Americans print, they often rely on printers they or their employers do not own.

This MetaFAQ reports on the percentage of Americans who have a home printer that was received as a gift by generational group, and also the percentage who regularly use a public or other printer as their primary printer. Report [TUP_doc_2024_0201_pprt] in TUP Lenses: Printers; User Profile

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January 25, 2024September 25, 2024

Printer market highlights and trends

The printer market enjoyed an early pandemic bump, but the long-term decline in printer use has returned, following the decline in computer use and the increase in smartphone, cloud, and social network usage. The latest generation – Gen Z – has not embraced printing, and when they do print, it’s often with a borrowed printer or printing service. A focus on certain groups of productivity and classic printing activities may renew attention to printing.

This TUPdate presentation highlights trends in the market demand for printers and printing, drawing on results from TUP in 2010 to the present, which are based on surveys of over 105,000 American online adults. In addition to printer-specific brands and printing activities, it includes the long-term trends affecting printers. These trends include: the growing shift to smartphone use, the declining use of personal computers, and the habits and preferences of later generations (Gen Z) versus those of earlier generations (Boomers and Silent Generation). It provides a review of printers in the market, who’s using them, why they’re using them (or not), and how forces in the economy and long-term trends in technology usage have an impact on the printer market. Report [TUP_doc_2024_0125_prtr] in TUP Lenses: Printers; Activities; User Profile

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January 6, 2024January 31, 2024

Used and refurbished computer market health and youth

The market for used or refurbished computers is healthy, steady, and widespread. It is a common and ongoing practice among adults in the US, Germany, UK, and Japan. There is a youthful skew, especially among younger Americans.

This MetaFAQ reports on the percentage of home PCs acquired as used or refurbished, split by country and user age group.

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November 1, 2023February 26, 2024

Youth versus experience: the new/used computer divide

Employers are saddling younger adults with used/refurbished computers. Over one-third of American adults aged 18 to 24 actively using an employer-provided PC are using one previously used by someone else. In the UK, that rate among younger adults is nearly as high. Older adults don’t have as high a rate.

This MetaFAQs reports on the percentage of PC users actively using a used/refurbished computer by computer ownership and age group within the US, UK, Germany, Japan, and China. Report [TUP_doc_2023_1101_used] in TUP Lenses: PCs; Mobile Phones; User Profile

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