Category: PCs

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Are tablets and computers being used the same? [TUPdate]

Dan Ness, Principal Analyst, November 14, 2018

Is an iPad a computer? Is a Microsoft Surface a tablet? What about Chromebooks – how do they fit into the user’s uses? The major tech marketers are working to shift perceptions, such as Apple’s positioning of the iPad as a computer. Even though perceptions do shift buying decisions, user innovation and inertia are a force to reckon with. Many users have already pioneered ways to use their devices. We went straight to the users to see if they’re using tablets and notebooks the same, using iPads differently from Android tablets, and Windows notebooks from Chromebooks. Our basic hypothesis is that perceived differences, if substantial, can be confirmed by measuring user behavior.

iPads are more useful – based on users doing more with them. A higher share of users of recently-acquired home-owned tablets utilizes their Apple iPads for more of the major tablet activities than users of new Windows tablets or new home Android tablets. This is based on results from the MetaFacts TUP 2018 survey, conducted among 14,273 respondents across the US, UK, Germany, India, and China.

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In home mobile devices, it’s Apple and Google outnumbering Microsoft [TUPdate]

Dan Ness, Principal Analyst, MetaFacts, November 7, 2018

While pundits puzzle and debate, consumers lead the way. Is an iPad a computer, have smartphones replaced other mobile devices, and are PCs dead? Consumers continue to find their own ways and use what they choose, defying definitions, headlines, and experts. From among three dominant operating system ecosystems and three main types of mobile devices, home consumers have found their favorites.

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Getting things done – The primary device from PCs to smartphones [TUPdate]

Dan Ness, Principal Analyst, MetaFacts, March 28, 2020 Getting things done. Isn’t it one of the main explanations we offer when we’re buying our tech devices? While much of actual tech device usage is about entertainment, communication, and shopping, productivity has its solid place in everyday use. Whether using a PC, smartphone, tablet, or some…

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Pocket full of fun – entertainment activities [MetaFAQs]

Dan Ness, Principal Analyst, MetaFacts, February 1, 2018 Which is more fun – the one-trick-pony device that does one fun thing well, or the device you can use for many types of entertainment? In India, the most-preferred connected device for fun is a smartphone or a basic feature phone. Connected adults in India find more…

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How many years do consumers use their notebook PCs? [MetaFAQs]

Dan Ness, Principal Analyst, MetaFacts, January 29, 2018 How many years do consumers use their Notebook PCs? Based on our MetaFacts TUP/Technology User Profile 2017 survey, the average is 3.1 years around the world. In the US, the average is a full half-year newer, at 2.6 years. Among the world’s leading economies, Germans use their…

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How do (they) love thee? Follow their brand footprints [TUPdate]

Dan Ness, Principal Analyst, MetaFacts, March 17, 2017


“How Do I Love Thee? Let me count the ways.” So begins the 43rd of Elizabeth Browning’s Sonnets from the Portuguese. After more than 160 years, this poetry still inspires.

This classic poem seems fitting for a research-based understanding of customer loyalty and, well, mutual loyalty and love. One might hope that love and loyalty would flow in both directions – between customers and company – and in turn would result in more delighted customers, better products and services, and more customers actively using more of a brand’s offerings. In addition to brand footprint measures such as market size and intensity, MetaFacts measures the shape, loyalty, and quality of technology users.

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What is the penetration of home-owned computing devices? [MetaFAQs]

Dan Ness, Principal Analyst, MetaFacts, February 22, 2017 Mobile phones dominate home-owned connected devices like the ones used by the greatest number of U.S. adults. As of our MetaFacts TUP 2016 US survey, 87% of U.S. adults used a smartphone or basic cell phone that was home-owned. Slightly trailing mobile phones, 81% of adults use…

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